FAQ
Frequently Asked Questions about Duckeys. If you do not see a question on here that you would like answered, reach out to us on our contact page.
WHEN IS MY ORDER SHIPPING!
Pre-Orders placed BEFORE November 30th will begin shipping December 1st. We will begin shipping out in waves of FCFS (First Come First Serve). If you have any specific questions, reach out to us here
How do they QUACK?
Duckeys are able to quack using our Duckeys Voicebox Software. Find it here!
Are Duckeys Universal?
NO THEY ARE NOT! Please do not place Duckeys on Laptops!
Duckeys generally fit on GAMING keyboards. More specifically they fit on cross like/MX style switches. Basically any switch that has a cross shape (+).
There are THOUSANDS of different ways keyboards are built which is why Duckeys are not universal.
Will Duckeys fit on my keyboard?
The switch Duckeys fit on but are not limited to: Cherry MX, Kalih, Gateron and Razer Mechanical Switches. Basically any switch that has a cross shape (+).
The best way to figure out if Duckeys will fit is to locate your keyboard's model online and refer to official documentation stating what switches are used. Another way is to remove a keycap off of your keyboard and see if it matches any of the listed switches above via any online image search.
If you would like to consult the team before purchasing, please contact us.
How do I put on my Duckey?
Simply take off the desired key using a keycap puller or the strength of a 1000 Ducks and replace CAREFULLY with the coveted Duckey. Lastly push straight down until seated properly and you should be good to go!
Do you ship globally?
Yes we do!
For any shipping changes, subscribe to our newsletter for any updates!
Are Duckeys always in stock?
For the most part!
Since our demand has been growing by the day, we may frequent OUT OF STOCK but rest assured we will make sure to bring them back!
My Duckey is too tight/loose!
Let's fix this! This issue is VERY common as different keycaps produced by us may not always arrive at the perfect measurement your specific model keyboard may have. Do not fret!
Tight: First you are going to want to get some very hot water going in your sink or tub, to the point where it is unpleasant to touch (with parental supervision) Simply load the Duckey in the water to take a quick swim (~1 minute). After removing the Duckey safely, place it on your desired keyboard switch and let it rest until it has lowered back to normal temperature. It should mold to your keyboard switch perfectly! If results are not quite there, try again and leave in a bit longer! You should eventually be able to have it fit perfectly.
Loose: First you are going to want to get some very hot water going in your sink or tub, to the point where it is unpleasant to touch (with parental supervision) Simply load the Duckey in the water to take a quick swim (~1 minute). After removing the Duckey safely, you are going to want to use tweezers or your fingers to gently squeeze the stem (Hollow cross part that connects to your keyboard switch). After squeezing evenly throughout the stem of the Duckey, let it rest until it reaches normal temperature. It should fit on your keyboard nicely now! If results are not quite there, try leaving it in a bit longer and continue to pinch the sides evenly. You should eventually be able to have it fit perfectly.
How long until I get my Duckey!
HOLIDAYS MAY SKEW SHIPPING TIMES
It all depends where in the world you are.
USA orders take 3-7 Business days to arrive including processing times.
My order has not been updating!
This is normal until you don't see an update for a whole week. This can be a customs issue, port issues, parcel/postal system overload, and many more reasons we can not influence.
In case your package was delivered but you have not actually received it, please contact us or please open a claim directly with USPS.
My Duckey arrived damaged!
DO NOT FRET FRIEND, WE GOT YOUR TAIL!
We take extra care to make sure your parcel is well protected, however sometimes there is movement while in transit.
Head over to contact us and let us know about the situation. We will be sure to help as much as we can!
How are Duckeys made?
A complete Duckey is a mixture of Injection molding and PVC to ensure a strong and quality product.
I want a custom Duckey!
We are only able to provide wholesale options for custom orders. More information here.