Return and Refund Policy
Email all requests/question to support@duckeys.com
Returns
Our policy lasts 30 days per our warranty. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please note that its normal for handmade items to sometimes have very minor defects. Altering products will result in cessation of said warranty. If you have any concerns regarding your product, please contact us via email with photos of said concern.
To be eligible for a return, we require proof of purchase, documentation of your item being unused or in the same condition upon being received, and reason for your return. We do not reimburse for return shipping costs.
Canceling before shipment
Cancellation requests must be made by contacting us by email or phone BEFORE the item is shipped. Please note that cancellations cannot always be guaranteed due to the speed of shipping.
Refunds (if applicable)
To be eligible for a refund, your return should be received by our warehouse and in unused condition. It will go through a return inspection for quality purposes. If the inspection is passed, the price of the item itself will be processed automatically back to your credit card or original method of payment within a certain amount of business days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then, contact your credit card company or baking institution: it may take some time before your refund is officially posted per your institution or credit card company's processing times.
Lastly, if you’ve done all of this and you still have not received your refund after the 6th business day from the initial cancellation/refund notice sent via email, please contact us immediately at support@duckeys.com We are happy to work with you if there are any questions regarding this process.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges or Replacements (if applicable)
All exchanges and replacements must be requested by contacting support@duckeys.com within our 30 day warranty policy. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. If you believe that you received a defective, damaged, or incorrect item, please contact us for further evaluation.
Gifts
If you wish you return an item that was purchased as a gift and shipped directly to you from another party, please contact us within our 30 day warranty policy with any return, exchange, or store credit requests. We cannot refund individuals with separate payment information.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you on their own, the gift giver will need to contact us directly regarding any return, exchange, or refund requests.
Gift cards are non-refundable and non-returnable.
Shipping
When returning your order, please address your return label to: Duckeycaps, 2 Torpie Street APT 3, Boston Massachusetts 02120, United States. Please provide us with your return tracking link.
We recommend using the same courier you received your item with for quickest return processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not reimbursed and are non-refundable. If you receive a refund, the refund will contain the price of the item(s) ordered.
Refer to the "CUSTOMS" section on the Shipping Policy regarding customs seizures for information regarding refunds on such issues.
Depending on where you live, the return process may vary in time. For up to date information, monitor your return tracking link and contact us with any questions.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item and in such situations, a claim must be filed with the courier and provided to our team.
International shipping may be associated with increased courier costs. This remains outside of our control. In this case, we are unable to intervene due to these factors being outside our control. Please contact your local customs agency for any questions regarding these costs.
If you have any additional inquiries, please contact us via email.
Email: support@duckeys.com