Shipping Policy
USA ORDERS
We process orders in 1-4 business days. USA orders should arrive in 8-10 business days. We are a small business that manually fulfills everything in Los Angeles, CA. We thank you for your patience. If you feel that your order is delayed past our stated shipping policy, please contact us for an update.
OTHER COUNTRIES
We work to process international orders in 3-5 business days, however, please note that your orders may take up to 20-45 business days to pass through every import destination and ultimately arrive to your doorstep. In addition, please note that international orders typically process through customs specific to its destination. Every Country has different customs and your item may be held up for varying degrees of time. Please contact your local shipping service if you believe that your item is being held up in customs.
Aside from items specifically promised as $15.00 USD flat rate shipping, very rarely, a remaining shipping inquiry may be disclosed to you by one of our support agents. If this is a problem and you cannot pay, please contact us via email. However, your final shipping cost may vary depending on courier requests independent from Duckeys. We are not able to intervene or change said costs.
CUSTOMS
You, as the customer, are responsible for paying ALL customs and import fees, including your local taxes which are unassociated with Duckeys. You are responsible for ensuring your domestic law prior to making any purchase from Duckeys.
We are not responsible legally, financially, or otherwise if your customs agency seizes the item you purchased. By placing an order, this indicates that you verified import status. You are the one that is responsible to ensure that your purchased item is allowed to import.
For domestic customers who reside in USA territories or overseas USA installments, either temporarily or permanently: You are urged to verify with your command center or relevant agency regarding the best way to receive your order. Duckeys is not responsible in any way if you cannot receive your order in an unauthorized area.
WRONG SHIPPING INFO
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.
If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times.
IF YOUR PACKAGE WAS MARKED AS "DELIVERED" BUT YOU DID NOT RECEIVE IT
Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day. Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package.
If you have any queries, please email or use our contact form. We will reply soon.
Email: Support@duckeys.com